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Review of Rose and Crown Guest House

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Review posted 6/13/2007 view all
Lisa Morrow from Mashpee, MA/Barnstable County
ptown nightmare
Hi Everyone
Two years ago we stayed at a great inn in PTown called the Rose & Crown.Just across the street from the Boatslip which gave us a great spot to people watch and enjoy Carnival Week.
We decided this Feb to make a reservation for this years Carnival Week at the same great place but could only stay 3 nites. We spoke to the owner in person, made our reservation and the next day our credit card was charged $279.00 for the deposit. Balance due at check-in.
We received a phone call on Memorial Day Weekend from the Rose & Crown telling us our reservation would be cancelled.They had the opportunity to rent our room for the entire week, so we should understand.....NOT!
They offered us a room in the back with a shared bathroom...we had reserved a room upstairs, with a private bath and a great view of the goings on...
We declined the offer. Because Carnival Week is so popular, we could not get another reservation near the Rose & Crown close to the same rate. We had to reserve a room out of town, with a murphy bed, and a view of the parking lot.
The Rose & Crown came with free parking, and we could walk everywhere. Now we must drive into town every day and pay to park.
After sending numerous emails to the Rose & Crown, asking to speak to the owner, we got no response.
Take my advise...stay somewhere else if you want to be sure that you have a room.
The girls from Mashpee
Month and year of stay:
August 2005
Length of stay:
2 nights
Recommend hotel for:
Describe the hotel:
Mixed gay/lesbian
Would I stay at hotel again?
Definitely not
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Exceptional
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Exceptional
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Exceptional
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Exceptional
STAFF
Were the staff friendly, helpful and efficient?
Exceptional
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Not Applicable
DETAILS
How were the little personal touches that make all the difference?
Not Applicable
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Unacceptable

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