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Review of San Vicente Inn

San Vicente Inn post a review < previous - next >  
Review posted 11/4/2009 view all
dvldg_zr0 from Stockton, CA
Pitiful
One word that will sum up my stay at “The San Vicente Inn” in West Hollywood is pitiful. I had some personal property stolen out of my room (an iphone, a Blackberry Storm, debit card and school ID.) Through extortion from an employee, yes that’s right, an employee, and almost a brawl between his friends and mine, I was able to recover my Blackberry and school ID. My iphone and debit card is still at large! The night reminded me of a scene from a bad horror film. After recovering the phone and dealing with the police, I went back to my room to collect what was left of my property. I talked to a manager and asked for a refund, at which he declined. He was very unprofessional in handling the situation, didn’t take any ownership over the claims, and rejected my request. I was asked to call back the next day so that he had time to speak with the owner. I never got a response from them or the other manager, Eric, who screened my calls the next three days. Nonetheless, on my 26th birthday, I have a police report filed, a $90 claim with my bank, a complaint to the Better Business Bureau, and a ridiculous memory that will follow me for many years! AVOID THIS BUSINESS!! The rooms are filthy, carpets need cleaning, bathrooms are small, and security is questionable. TRUST ME WHEN I SAY RUN!! THERE’S A REASON WHY THE ROOMS ARE SO CHEAP, THE QUALITY JUST ISN’T THERE!!!!!
Month and year of stay:
October 2009
Length of stay:
1 nights
Recommend hotel for:
Describe the hotel:
Would I stay at hotel again?
Definitely not
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Not Applicable
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Not Applicable
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Acceptable but not special
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Not Applicable
STAFF
Were the staff friendly, helpful and efficient?
Unacceptable
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Not Applicable
DETAILS
How were the little personal touches that make all the difference?
Not Applicable
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Unacceptable

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