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Review of Mandarin Oriental San Francisco

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Review posted 10/20/2006 view all
Pink Choice Member from McLean, VA
Modern Business Hotel
We stayed at the Mandarin Oriental for the first two nights of a summer holiday. This was our first stay at a Mandarin Oriental, and we had high hopes for the rooms, the service and the overall ambiance.

The newly remodeled rooms are beautiful: the modern Asian feel of the furnishings combined with big picture windows with million dollar views made the cost of the room feel more worthwhile. The service was fine, but it didn’t have the warmth and thoroughness we expect from a five star property. Perhaps because of its location in the financial district, this hotel seems like more of a business hotel than a vacation home away from home. The public spaces aren’t really connected and this disjointed feeling doesn’t lend itself to spending time in the building. We also found it odd that the bar was never open in the evenings of our stay, despite the fact that we were at the hotel over a weekend when one might assume it would be open later.

We were upgraded from our Deluxe City View Room to a Bay View Room with incredible views of the Golden Gate Bridge, North Beach, China Town and the Embarcadero. Although the smaller room was nice (we saw it before being upgraded to a room with the king bed we had reserved), the Bay View Room had more space and a much better view. We definitely appreciated the difference.

Breakfast in the restaurant was wonderful and a definite highlight of our stay.

We enjoyed our visit, but this is not a hotel we’d seek out again. Despite the nice rooms and wonderful views, the overall experience is more functional than fabulous. It’s very good, but not great.
Month and year of stay:
June 2006
Length of stay:
2 nights
Recommend hotel for:
couples,older gay
Describe the hotel:
Mixed gay/lesbian/straight
Would I stay at hotel again?
Unlikely
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Good
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Good
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Acceptable but not special
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Good
STAFF
Were the staff friendly, helpful and efficient?
Good
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Exceptional
DETAILS
How were the little personal touches that make all the difference?
Good
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Acceptable but not special

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