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Review of St. Regis Resort

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Review posted 5/26/2008 view all
Mark Pimble from McLean, VA
Comfortable Mountain Retreat
We visited Aspen during the second part of a week-long vacation that began in Jackson Hole. We stayed at the Four Seasons Resort in Jackson Hole during the first part of our trip, so perhaps the St. Regis Aspen suffered by comparison. The St. Regis is a very nice hotel, but it does not compare to the Four Seasons. And after thinking about it, it also doesn’t compare to the other two St. Regis properties we’ve visited (New York and Ft. Lauderdale).

The St. Regis is an attractive red brick building right next to Aspen Mountain. It’s fairly large as Aspen hotels go, and features an Olives restaurant, a lobby lounge with a large stone fireplace, a Remede spa and a host of other features (including Residences).

We learned during our stay that the hotel was originally built as a Ritz Carlton and became a St. Regis about ten years ago. This fact likely explained our observation that in different parts of the hotel there appear to be different styles competing with each other. For example, the hallways had traditional (colonial) wood tables and brass light fixtures while the rooms had more modern carpeting and drapes. It appears that they have tried to update the look of the hotel without undergoing a major renovation. Instead of the unified, consistent look one might expect of a hotel of this caliber (and price), the look is one of confused elegance.

We were upgraded to a suite and enjoyed having the extra room. Our living room featured a writing desk, sofa and leather chair along with a cocktail table with lots of great magazines and photo books. We had two flat screen televisions (one in the living room and one in the bedroom). The bedroom had a very comfy bed with side tables, but not much else - it seemed to lack the finesse of a well-designed space. The white marble bathroom was pretty, but not as user-friendly as some we’ve stayed in (e.g. the bathrooms in both other St. Regis properties we’ve visited).

The only other disappointment was the Remede Spa. It’s a lovely space, with full spa services, separate steam rooms and whirlpools for men and women and a fantastic waterfall feature in the co-ed indoor pool, but the staff were less than friendly and lacked the polish one expects at a St. Regis. And we were extremely disappointed to learn that we had to pay a daily access fee to use the spa facilities (you can avoid the daily fee by having a spa treatment - each day). We liked the spa, but the lack of a relaxation room and the fact that you had to pay to use the facilities detracted from our enjoyment of it. Four Seasons hotels do not charge extra for use of the spa facilities and we found it rather tacky that St. Regis did - particularly when the Four Seasons was better.

On the bright side, service was very good. The front desk staff and butlers were very accommodating, the valets were friendly and the restaurant staff were great. We also really appreciated the can-do attitude of staff like Alex who helped us print out our boarding passes in the business center and Chinmay who answered questions and defined what a butler can and should be.

We enjoyed our stay. Aspen is a pretty town and the St. Regis is a relaxing, comfortable place to come home to at the end of the day. We recommend this hotel, but also believe it could be improved to make it even better. For the reasons stated above, we give it a qualified thumbs-up.
Month and year of stay:
May 2008
Length of stay:
4 nights
Recommend hotel for:
couples,older gay
Describe the hotel:
Mixed gay/lesbian/straight
Would I stay at hotel again?
Absolutely
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Good
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Exceptional
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Good
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Exceptional
STAFF
Were the staff friendly, helpful and efficient?
Good
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Good
DETAILS
How were the little personal touches that make all the difference?
Exceptional
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Good

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