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Review of Courtyard San Jose Cupertino

Courtyard San Jose Cupertino post a review < previous - next >  
Review posted 10/21/2008 view all
Pink Choice Member from Sunnyvale, ca
Reeks of Smoke; Bad Service
In an upscale area and right next to a nice shopping center, so it seemed like the real deal. But football-type partiers made it loud, and room reeked of smoke despite their "smoke-free policy." Young manager would not accommodate alternatives. Would NOT recommend staying here. One of the worst Marriott Courtyards.
Month and year of stay:
Length of stay:
Recommend hotel for:
Describe the hotel:
Would I stay at hotel again?
Definitely not
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Not Applicable
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Exceptional
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Not Applicable
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Unacceptable
STAFF
Were the staff friendly, helpful and efficient?
Unacceptable
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Not Applicable
DETAILS
How were the little personal touches that make all the difference?
Unacceptable
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Unacceptable

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