FIRST IMPRESSIONS Rate the reservation process, either on-line or by phone. Were the staff helpful and welcoming? | Exceptional |
CURB APPEAL AND LOCATION Was the property well located and externally attractive? | Exceptional |
CHECK-IN Was it welcoming, informative and painless? Were the staff able to devote time to answer all your questions? | Exceptional |
COMFORT AND CLEANLINESS Was the bed comfortable, and the room and bathroom well appointed and clean? | Exceptional |
STAFF Were the staff friendly, helpful and efficient? | Exceptional |
DINING Did the quality of breakfast or other dining services meet your expectations? | Exceptional |
DETAILS How were the little personal touches that make all the difference? | Good |
VALUE FOR MONEY Was your stay appropriately priced for what you received? | Exceptional |