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Review of Sofitel London Heathrow

Sofitel London Heathrow post a review < previous - next >  
Review posted 3/27/2010 view all
Pink Choice Member from , MA
A great choice for Terminal 5 at Heathrow
This hotel is perfect for anyone needing to stay close to the new British Airways Terminal 5 at Heathrow. It is just a short stroll from the terminal. The hotel is classy with comfortable rooms, but was let down by a somewhat lack lustre check in. Perhaps it was because the night we stayed, the hotel was crowded with a couple of business conferences.
We decided to have room service for dinner, and the food and presentation were well above average.
Month and year of stay:
February 2010
Length of stay:
1 nights
Recommend hotel for:
singles,couples,young,older gay
Describe the hotel:
Mixed gay/lesbian/straight
Would I stay at hotel again?
Absolutely
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Good
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Good
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Acceptable but not special
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Good
STAFF
Were the staff friendly, helpful and efficient?
Good
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Good
DETAILS
How were the little personal touches that make all the difference?
Good
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Good

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