FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming? | Exceptional |
CURB APPEAL AND LOCATION
Was the property well located and externally attractive? | Good |
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions? | Good |
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean? | Good |
STAFF
Were the staff friendly, helpful and efficient? | Exceptional |
DINING
Did the quality of breakfast or other dining services
meet your expectations? | Acceptable but not special |
DETAILS
How were the little personal touches that make all the difference? | Exceptional |
VALUE FOR MONEY
Was your stay appropriately priced for what you received? | Good |