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Review of Parliament House Resort

Parliament House Resort post a review < previous - next >  
Review posted 6/28/2010 view all
Pink Choice Member from Atlanta, GA
Not sure we wil visit again.
We have stayed at this resort several times over the past seven years. However on this visit we noted several issues that by themselves are not significant, but as a whole point to a change in management style and attention to those staying at the resort. Specifically:

* You have to pay $.25 each time to fill the ice bucket in your room.
* It cost $ 4 for two cups of coffee but they would not allow refills. You had to buy another $ 2 cup of coffee.
* Several staff members - specifically a service person at the bar entrance and a barback - were rude to us while at the resort.
* They have a staff member that constantly walks around the property to ensure that people keep their doors closed and curtains drawn at all time.
* There is no ability to adjust the temp in the rooms.

On a more positive note, the facility is very well run and there were always activities going on at night.
Month and year of stay:
June 2010
Length of stay:
3 nights
Recommend hotel for:
singles,couples,young
Describe the hotel:
Mixed gay/lesbian/straight
Would I stay at hotel again?
Unlikely
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Good
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Exceptional
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Good
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Disappointing
STAFF
Were the staff friendly, helpful and efficient?
Unacceptable
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Disappointing
DETAILS
How were the little personal touches that make all the difference?
Acceptable but not special
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Good

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