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Review of Norton House Hotel & Spa

Norton House Hotel & Spa post a review < previous - next >  
Review posted 11/15/2010 view all
Pink Choice Member from Selkirk, Scottish Borders
Brilliant staff and great value for money
We stayed at this hotel (which is part of the 'Hand Picked Hotels' chain) to celebrate our Civil Partnership. The hotel were aware of this and treated us exactly as they woud have treated a straight couple. Our experience in other hotels has not always been so inclusive! The staff were excellent - friendly, attentive and professional. The room was lovely and the food in the brasserie was very good. The spa has a good sized swimming pool and good facilties. We took a DB&B package which included afternoon cream tea and was excellent value for money. The hotel is just outside of Edinburgh - so suitable for people wanting a country retreat with the option of some city activity. You probably need your own transport to make best use of the location. We would recommend this hotel and spa without hesitation.
Month and year of stay:
November 2010
Length of stay:
1 nights
Recommend hotel for:
couples
Describe the hotel:
Would I stay at hotel again?
Absolutely
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Good
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Good
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Exceptional
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Exceptional
STAFF
Were the staff friendly, helpful and efficient?
Exceptional
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Exceptional
DETAILS
How were the little personal touches that make all the difference?
Good
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Exceptional

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