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Review of Hyatt Grand Champions Resort & Spa

Hyatt Grand Champions Resort & Spa post a review < previous - next >  
Review posted 5/26/2007 view all
William De La Torre1635 from Phoenix, Arizona
Dissapointing
The housekeeping was very dissapointing very unsanitary cleaning, we used the same towels for the whole three days. Would not recommend
Month and year of stay:
April 2007
Length of stay:
3 nights
Recommend hotel for:
Describe the hotel:
Would I stay at hotel again?
Definitely not
My ratings on the following categories:
FIRST IMPRESSIONS
Rate the reservation process, either on-line or by phone.
Were the staff helpful and welcoming?
Acceptable but not special
CURB APPEAL AND LOCATION
Was the property well located and externally attractive?
Good
CHECK-IN
Was it welcoming, informative and painless?
Were the staff able to devote time to answer all your questions?
Good
COMFORT AND CLEANLINESS
Was the bed comfortable, and the room and bathroom
well appointed and clean?
Acceptable but not special
STAFF
Were the staff friendly, helpful and efficient?
Disappointing
DINING
Did the quality of breakfast or other dining services
meet your expectations?
Disappointing
DETAILS
How were the little personal touches that make all the difference?
Unacceptable
VALUE FOR MONEY
Was your stay appropriately priced for what you received?
Disappointing

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